Feel free to reach out to us for any help you need with placing your order. You can contact us through email, chat, or phone.

Our main aim is to ensure prompt delivery of your order. After placing your order, our logistics team will promptly process and dispatch it. Typically, your order will be prepared for shipping within 48 business hours (excluding pre-orders). You'll receive an email notification containing live tracking details, along with an estimated delivery date provided by the courier.

Once dispatched, delivery usually takes 2-4 business days, though this timeframe may vary by country. Factors such as local holidays, customs processing, distance, weather conditions, promotional campaign seasons, and other external variables can affect delivery times. We appreciate your understanding and patience in such circumstances, as unforeseen situations beyond our control may arise.

Delivery typically takes between 2 to 4 business days, with variations depending on the country. Factors such as local holidays, customs processing, distance, weather conditions, promotional campaign seasons, and other external factors may affect delivery times. We kindly request your understanding and patience in such situations, as circumstances beyond our control may arise.

Certainly. Our shipping services cover all countries worldwide, with the exception of Russia, Belarus, Ukraine, Somalia, Iran, Mauritania, and Turkey.

You are entitled to return all purchases made directly from Golden Concept, excluding customized orders, within 45 days of receiving the item. Refunds or exchanges cannot be processed if this period has elapsed. To qualify for a return, your item must be unused and in its original condition, including the original packaging. Upon receipt of your returned item, it undergoes an inspection to determine your eligibility for an exchange or refund. You will receive notification of the decision from our technical department via email.

We provide a one-year warranty against any manufacturing defects.

Our top priority is ensuring the swift delivery of your order. Upon placement, our logistics department promptly processes and dispatches it. Typically, orders are prepared for shipping within 48 business hours (excluding pre-orders). You'll receive an email notification containing live tracking details and an estimated delivery date from the courier.

Following dispatch, delivery usually takes between 2 to 4 business days, though this timeframe may vary by country. Delivery times can be influenced by local holidays, customs processing, distance, weather conditions, promotional campaign seasons, and other external factors. We appreciate your understanding and patience in such circumstances, as unforeseen situations beyond our control may arise.

For address changes, you can reach out to us via email. Please be aware that we may not be able to process address or shipment date changes if the package has already been shipped out or if the payment method used was PayPal. If you require an urgent delivery change while your order is in transit, we suggest contacting the courier directly for immediate assistance.

After placing your order, you'll receive an email from Golden Concept. Please ensure to also check your spam folder for this email.

Sometimes, your payment may not go through successfully. Even if you see a pending payment, this status may revert after a few days. The duration for the pending status to be removed varies depending on your bank's policies.

While our aim is to provide accurate products, occasional errors may occur during the processing of your shipment due to the high volume of orders. If this occurs, please send us photos or even a video of the item you received, along with your order number. We will make every effort to promptly deliver the correct item to you.

Typically, orders are cancelled when payment fails to go through. This could result from various factors such as discrepancies between shipping and billing addresses, unverified PayPal accounts, or unsuccessful authentication processes.

Delivery typically ranges between 2 to 4 business days, but this timeframe varies depending on the country. Various factors, including local holidays, customs processing, distance, weather conditions, promotional campaign seasons, and other external influences, may impact delivery times. We appreciate your understanding and patience in such instances, as circumstances beyond our control may arise.

Shipping fees can commence at $15 USD and are subject to change based on the package's weight and destination. Orders surpassing $150 USD qualify for complimentary shipping.

We utilize EXPRESS services from the following courier companies: DHL, UPS, and FedEx.

Customs duties or VAT charges may be applicable depending on your country.

Our products are shipped from China.

Certainly, our shipping services extend globally, excluding specific countries: Russia, Belarus, Ukraine, Somalia, Iran, Mauritania, and Turkey.

We accept payment through various methods including PayPal, credit or debit cards (Maestro, Mastercard, Visa, American Express), Crypto, Apple Pay, and Google Pay.

Upon availability of discount codes, a unique code will be sent to you via email. Simply copy the code and paste it into the designated "discount code" section during checkout.

Our prices are listed in USD. Nevertheless, you have the flexibility to view prices in alternative currencies on our website.

We welcome payment in various cryptocurrencies, including Bitcoin, Ethereum, USD Coin, Dogecoin, Litecoin, Dai, and Bitcoin Cash.

Regrettably, we are unable to modify invoice details once an order has been placed.

Feel free to reach out to us if you need any help with placing your order. You can contact us via email, chat, or phone.

We handle your credit card details with secure encryption, adhering to stringent banking standards. Your information is transmitted directly to the bank, ensuring that it cannot be accessed or read by any other parties. Consequently, LCS does not retain any of your information.

Payment processing occurs securely through the bank, ensuring that payment details remain inaccessible to external parties. Consequently, LCS does not retain any payment information.

Guidance is provided within the booklet enclosed in your package. If you require help adjusting your strap, you can seek assistance from a local watch repair shop or contact us via email for additional support.

Given the high-end nature of this product, we advise handling the watch cases with care to prevent discoloration, damage, and scratches. We recommend periodic cleaning of the inner frame to prevent any buildup that may impact the case's functionality.

The warranty for your Apple Watch remains unaffected by the watch case. Your Apple Watch warranty remains valid as there are no physical alterations made to the Apple Watch itself.

The warranty covers manufacturing defects.

You are entitled to return orders purchased directly from LCS, excluding customized products and items bought on sale, within 45 days of receiving the item. Refunds or exchanges cannot be processed for returns exceeding this timeframe. To qualify for a return, your item must be unused and in its original condition, including the original packaging.

Upon receiving your returned item, an inspection is conducted to determine your eligibility for a refund or exchange. You will be notified of the decision made by our technical department via email.

You have a 45-day window to return unused products if you decide to change your mind.

You have the option to return your unused product within 45 days. Simply utilize DOOR TO DOOR services through UPS, DHL Express, or FedEx for the return address given by email.

Certainly, you can modify your order if it hasn't been shipped yet. Feel free to reach out to us via email to make any necessary changes. In the event that your order has already been dispatched, kindly wait for the package to be delivered, then proceed to return it back to us. We advise you to notify us via email once this situation arises.